Broken or lost your glasses? We’ll get you seeing again

Often, yes. Bring them in and we will tell you whether they can be repaired, and if not, what the quickest replacement is. See glasses repairs for what we fix and what it costs.

Single vision glasses from stock lenses can often be made in as little as an hour, subject to lens availability, and usually the same day. Varifocals usually take around 48 hours, depending on the lens design. We glaze in our own workshop, so you are not waiting on a lab.

Yes, if the frame is sound. We check it first, then fit new lenses to it, including varifocals. See reglazing your glasses.

Not if you have a prescription less than two years old, from any practice. If your last eye test was with us, we already have it. If it was somewhere else, ask them for a copy. If your prescription is older, or your sight has changed, book an eye test and we can go straight on to the new glasses.

Children under 16 can, however it happened. Adults can only if they are entitled to an NHS optical voucher and a medical condition caused the loss or damage, such as epilepsy, dementia or Parkinson’s disease, and the NHS approves it before the work is done. We make the request for you. See the full rules on our NHS eye tests and glasses page.

Yes. Children under 16 get an NHS voucher to repair or replace their glasses however they were broken or lost, as often as it happens, with no approval needed.

Glasses Club members on the Pro and VIP plans are covered for loss and theft, and every plan covers damage. You pay an excess, not the full price. If you are not a member, we can make a replacement pair from your prescription.

Yes. Glasses Club covers scratched, damaged, lost or stolen glasses depending on your plan, with no contract. You pay an excess when you claim, never the full price.