Read the full terms and conditions
1. Membership benefits
The Glasses Club provides eligible members with access to exclusive benefits, including discounted replacement of glasses, priority access to new products, and other perks as detailed at the time of sign-up.
2. Excess fees for replacements
A 25% excess fee, based on the original retail price, applies to all replacement frames or lenses. A 50% excess fee applies to any item being replaced that is not returned to the store, including those that are lost or stolen. Replacement of both frame and lenses at the same time will incur the appropriate excess fee for each component individually.
3. Replacement criteria
Only the original prescription provided at the time of the original order will be covered for replacement. Only the original frame model and colour will be replaced, subject to availability. If the original model or colour is no longer available, we will offer the closest available alternative at our discretion.
4. Credit usage
Annual membership credits must be used within 30 days following the 12th month of the membership start date. Unused credits will expire and cannot be carried over into the following year.
5. Named person only
Glasses Club benefits and credits are strictly non-transferable and apply only to the named person on the membership. ID may be required to redeem credits or request replacements.
6. Right to withdraw membership
Winstanley & Son reserves the right to refuse or cancel membership to any individual at our sole discretion and without obligation to provide justification, and to withdraw access to the Glasses Club or change the terms at any time, with reasonable notice where appropriate.
7. General
Membership fees are non-refundable unless otherwise stated in writing. These terms may be updated from time to time; the latest version will always be available on request or via our website. By continuing membership, you agree to any revised terms. Cancellation requires 30 days' notice; benefits cease at the end of the billing period.
These sit alongside our general terms and conditions.