Privacy Policy for SMS and Email Communication
Last updated: [18 June 2025]
At Winstanley & Son, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you subscribe to receive communications from us via SMS and email.
1. Who We Are/ Contact us if you need any assistance
Winstanley & Son
252 Park road
Liverpool
L8 4UE
Email: [email protected]
Phone: 01517260622
Mobile: +44 7473 377794
We are a UK-based independent optician providing personalised eyewear services, including handcrafted frames and specialist varifocal solutions.
2. What Information We Collect
When you opt-in to receive SMS or email communication, we may collect the following:
Full name, Mobile number, Email address, Consent timestamp and method (e.g., web form, in-store, online quiz)Communication preferences
3. How We Use Your Information
We use your information to:
Send appointment reminders, Notify you about product launches, offers, and promotions, Share helpful vision tips or updates about our services, Follow up on service feedback or survey responses
We will only send communications that are relevant and based on your preferences.
4. Legal Basis for Communication
We rely on
your explicit consent
to send SMS and email communications under:
The UK General Data Protection Regulation (UK GDPR)The Privacy and Electronic Communications Regulations (PECR)
You can withdraw your consent at any time.
5. How to Unsubscribe or Manage Preferences
You can opt out of marketing communications at any time:
For emails: Click the "unsubscribe" link at the bottom of any email.For SMS: Reply STOP to any message we send.Alternatively, contact us directly at [your contact email or phone number].
Unsubscribing from marketing messages does
not
affect essential service communications, such as appointment reminders.
6. How We Store and Protect Your Data
We use secure systems to store your information and follow strict data protection policies.
Your personal data will never be sold or shared with third parties for their marketing purposes.
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
We may use trusted third-party services to send messages, such as email platforms or SMS providers, all of whom are GDPR-compliant.
7. Your Rights
You have the right to:
Access the personal data we hold about youRequest corrections or deletionsWithdraw your consentLodge a complaint with the ICO (Information Commissioner’s Office)
More details are available at:
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be notified via email or SMS.
Here is a link to our Terms and Conditions