Winstanley & Son – Terms and Conditions
Last updated: 18 June 2025
These Terms and Conditions govern your use of our services, website, and products. By making a purchase, booking an appointment, or signing up to our membership or communications, you agree to be bound by the terms below.
Who We Are/ Contact us if you need any assistance
Winstanley & Son
252 Park road
Liverpool
L8 4UE
Email: [email protected]
Phone: 01517260622
We are an independent optician offering prescription eyewear, bespoke frame design, and optical consultations.
2. Appointments
Appointments can be booked in-store, online, or by phone.Please arrive on time. If you are late, we may not be able to accommodate your full appointment.Cancellations or reschedules require at least 24 hours’ notice.
3. Glasses Sales and Orders
All prescription eyewear is custom-made and non-refundable unless faulty or incorrect due to our error.Frame and lens specifications must be approved before production.Manufacturing times may vary (typically 7–14 working days).Fitting appointments are recommended on collection.
4. Glasses Club Membership
Membership provides benefits including discounted products, priority services, and loss/damage cover.Monthly fees start at £4.70 and are billed on a recurring basis.Replacement of lost, broken, or stolen glasses is subject to terms, including proof of loss and a maximum number of claims per year.Membership may be cancelled anytime with 30 days’ notice, but benefits will cease at the end of the billing period. Excess will be incured of 25% of item for broken replacements and 50% for lost or stolen items
5. Returns and Refunds
Bespoke or prescription products are excluded from the standard 14-day return period.Non-prescription products can be returned within 14 days if unused and in original packaging.Faulty items will be repaired or replaced in accordance with the Consumer Rights Act 2015.
6. Pricing and Payment
All prices include VAT where applicable.We reserve the right to change prices without notice.Payment is required in full at the time of order unless a payment plan has been agreed.
7. SMS and Email Communication
By providing your contact information, you consent to receive relevant updates, offers, and remember you can opt out anytime via unsubscribe links or by contacting us directly.Full privacy details are outlined in our [Privacy Policy].
8. Website Use
All content on our website is owned or licensed by us. You may not reuse or reproduce it without permission.We do our best to ensure information is accurate but cannot guarantee that all details are up to date or error-free.
9. Limitation of Liability
We are not liable for indirect or consequential loss resulting from your use of our services or products.Our total liability is limited to the amount you have paid us for the product or service in question.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved through the UK courts.
here is link to our privacy policy